Frequently Asked Questions

No question too small. Browse the answers below, and if you don't find what you're looking for, we're always just a message away.

Orders & Shipping

Yes. All orders will include a tracking number, sent automatically to your email. If you have received an email confirmation with your tracking number, your order has been shipped. It may take 1–5 business days to update depending on the shipping carrier.

Once your order has been shipped, you will receive a shipping confirmation email from info@viktorias.com with your tracking number and a direct link to the tracking page. Please check your spam/junk/promotions folder if you have not received it.

Most orders ship within 1 business day, and delivery typically takes 1–7 business days depending on where you are — many of our customers receive their order within just a few days. For exact delivery times per country, see our shipping policy.

No — all applicable duties, sales taxes, and import fees are already included in the price you see. The price at checkout is the final price, with no surprises on delivery.

We ship worldwide to 25+ countries from our regional warehouses. Delivery times and details for each country are listed in our shipping policy.

We ship orders as quickly as we can — often the same day — which means the window for changes is very short. Contact us immediately at info@viktorias.com with the subject line "Urgent: Change Order Details", your order number, and the correct address, and we will do our very best to accommodate you. If your order has already shipped, we are unfortunately unable to change the address.

As with address changes, we fulfill orders very quickly, so the window for cancellation is short. Contact us immediately at info@viktorias.com with the subject line "Urgent: Change Order Details" and your order number, and we will do our best. If your order has already shipped, you are still fully covered by our free 100-day return policy.

Please double-check your shipping address, check with household members and neighbors, check your mailbox and any safe drop-off locations, and wait 24–48 hours as carriers sometimes mark packages as delivered early. For apartments, check with reception or concierge. If still missing after 48 hours, contact our Customer Care Team with your order number.

Of course — this is common when sending gifts. At checkout, simply enter the recipient's address as the shipping address, then untick "Use shipping address as billing address" to add your own billing details.

Enter your full name first, followed by the organization name after your last name in the checkout form (e.g. "John Doe Viktorias Jewelry"). A receipt will be included in your order confirmation email.

Products & Care

All of our jewelry is unisex and adjustable, including rings and bracelets — so you do not need to worry about getting the perfect size. Each piece can be easily adjusted to fit comfortably. If unsure, feel free to reach out to our Customer Care Team.

Yes. All of our jewelry is nickel-free and hypoallergenic, making it safe and comfortable for all skin types.

We work primarily with 925 sterling silver (also available with 18k gold or rose gold plating), 18k gold vermeil, and solid gold. Every piece is nickel-free and hypoallergenic. The exact materials for each piece are listed under the Details tab on its product page.

Yes — several of our pieces can be engraved with a name, date, or short message of your choice. Browse our personalized jewelry collection and add your inscription directly on the product page.

A little care keeps your jewelry beautiful for years. Each material has its own simple routine — see our full jewelry care guide for everything you need to know.

Payments & Checkout

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Google Pay, Apple Pay, Shop Pay, and Klarna.

We also accept bank transfers for customers within the European Union purchasing in EUR, as well as select local payment methods, including Swish, MobilePay, iDEAL, TWINT, Bancontact, BLIK & more.

You can safely check out using PayPal, Apple Pay, Google Pay, Shop Pay, or Klarna. Our checkout is secured, encrypted, and protected by Stripe. Credit card details are never stored by us.

You will receive an error message immediately. Please ensure:

The personal information entered matches exactly with your card provider's records.
The card is enabled for international purchases (Viktorias is based in Sweden, so your bank may treat the charge as international).
You are not connected to a VPN or proxy.

You can also try completing your purchase via a wallet such as PayPal, Google Pay, Apple Pay, Shop Pay, or Klarna.

Refunds & Replacements

We offer free 100-day returns — if you're not completely happy with your order, you can return it within 100 days of delivery for a full refund. See our returns & exchanges page for how it works.

We are sorry to hear that. Please send the following to our Customer Care Team: your order number, a clear photo of the damaged item, and the item name. We will arrange a replacement as quickly as possible.

First check your Order Confirmation and look for separate shipments — we sometimes send items in different parcels. If still missing, contact our Customer Care Team with your order number and the name of the missing item.

Please contact our Customer Care Team with your order number and a photo of the incorrect item. We will send you the correct replacement as quickly as possible.

If the error is on our part, we will provide a free replacement with the correct inscription. Please send us your order number, a photo of the item showing the issue, and the correct inscription.

Need Help? Contact Us

Still need help? Contact us at info@viktorias.com or click the button below. We look forward to helping you.